Flywire

Pay tuition fees through Flywire

How Policy 365 Helps With Flywire

Everything you need for international payments in one place.

View Completed Transactions

See full details and status of every payment you've made.

Create New Payments

Start a fresh payment transaction directly in the system.

Pay Existing Transactions

Add funds without re-entering personal details you already provided.

Check Amounts Sent & Received

Clearly see both the amount you sent and the amount the institution received.

Track Status in Real Time

Follow your payment through every stage of the transfer process.

24/7 Support

Get help from the Policy 365 team anytime for Flywire-related issues.

How to Make a Payment

Three simple ways to send and track your tuition payment.

1

Create a New Payment

Create a new payment transaction directly in the system through the school's Flywire link or Policy 365's API link.

2

Make a New Payment for Existing Case

Pay for a previously created transaction without re-entering your initial personal details.

3

Track Your Payment

Monitor the status of your transaction from initiation to receipt at your institution.

Important: Record your PAYMENT ID

For payments made via the school's Flywire link or Policy 365's Flywire API link that require logging into the school portal to complete the payment instruction, send the PAYMENT ID to Policy 365 immediately after creation or no later than within the month the payment is made to ensure accurate reconciliation.

Regulations & Documentation

Key rules to keep your payment and refund smooth.

1.1 Dual Passport Holders Vietnam only

If the customer holds both a Vietnamese and a foreign passport, only the Vietnamese passport is accepted for payment or application purposes.

1.2 No Invoice from the School

A school email can be used instead if it clearly shows the school name, logo, student's full name as in the passport, the amount payable and the due date.

1.3 Payer Is Not the Student Vietnam only

A notarized power of attorney (red seal, notary signature) is required with relevant documents. Photos must be in color and from original documents.

  • Student ≥18 self-transfer or parent: payer's ID/CCCD + student's birth certificate.
  • Student ≥18 authorizing another person: student ID/CCCD + authorized person ID/CCCD + notarized POA.
  • Student under 18: payer must be parent/sibling + birth certificates.

1.4 PEP Transactions

For politically exposed persons:

  • Complete a PEP declaration form
  • Provide legal source of funds documents

Payment & Refund Procedures

2.1 Incorrect "Payment Reference" Entry

Contact the bank to investigate and correct the reference, or request a refund and re-transfer (1-3 days) with matching account information.

2.2 Cash Deposit Refund

Email Flywire or Cohort with full account details, confirmation from the student/payer email, the original payment receipt and the payer's passport/ID. Extra documents are required depending on who paid.

2.3 Bank Transfer Refund

Provide account holder, address, account number, bank name and SWIFT code, the original receipt, payer's ID and the email from the registered address.

2.4 Why Refund Amounts Differ

Differences may come from school fees, exchange rate changes and the Flywire processing fee (1%).

Fees & Common Issues

Bank Transfer Limits

Split into multiple transfers and ensure the correct reference on each one.

Card Declined

Contact your bank, check card details, ensure the card is active with funds and online payments enabled, select the correct card type, or split into smaller payments. Prepaid cards are not accepted.

Debit / Credit Card Fees

The displayed amount includes Flywire and partner fees. Your bank may add currency conversion fees on top.

Digital Wallets

Apple Pay and Google Pay are supported in some countries. ZaloPay, MoMo and Timo are not supported.

Need to pay your tuition?

We'll help you send it securely and track it to your school.

Contact Support

Pay tuition fees through

Flywire

Trusted by thousands of students around the globe, Flywire is the safest, most convenient way to make international education payments to institutions worldwide.

Note: An email address can be signed up multiple times for only one student